At Xemplare, excellence is not an aspiration — it is our standard. Every piece is designed and crafted by a renowned manufacturer with over 35 years of expertise in fine jewellery. We combine innovative design with masterful craftsmanship and the highest-quality materials to deliver jewellery that is breathtaking, meaningful, and made to last a lifetime.

Yes — bespoke is our specialty. Whether you’re dreaming of a custom engagement ring, a meaningful redesign, or a one-of-a-kind heirloom, our team will work with you to create a piece that is entirely personal. Expect thoughtful design, exquisite execution, and a seamless experience from concept to creation.

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Yes. We work with a variety of precious metals, including Platinum (P950), 18ct Gold (750), 14ct Gold (585), 9ct Gold (375), and Sterling Silver (925). Each piece is engraved with the metal caratage, along with the Xemplare logo, manufacturing hallmark, and stone weight where applicable.

You may notice discreet laser markings on our jewellery.

• “1.02” refers to a single centre stone weighing 1.02 carats
• “TDW 1.00” means the Total Diamond Weight of all stones in the piece is 1.00 carat

These details are engraved to ensure transparency and authenticity.

In most cases, yes. Many of our rings are designed to allow resizing. We recommend having your ring size confirmed before purchase, but if an adjustment is needed, our expert jewellers can assist.

Yes, laser engraving is possible on selected pieces, provided there is sufficient space for the information.

Absolutely. Xemplare strictly adheres to the Kimberley Process and only sources diamonds from reputable suppliers who guarantee their stones are conflict-free. Every diamond is natural, ethically sourced, and untreated — unless otherwise clearly stated.

For significant gemstone pieces, yes. We recommend and can provide certification from trusted gemological laboratories upon request. We pride ourselves on sourcing vibrant, natural, and high-quality gemstones with integrity.

Yes. All our diamonds over 0.30 carats come with a GIA  certificate

No, we only work with natural, untreated, ethically sourced, mined diamonds. 

Yes, we can source specific stones or cuts on request. Contact us for availability and timelines.

Our standard manufacturing time is approximately 4 weeks, with an additional 1 week for shipping. Bespoke or highly specialised designs may take longer, especially if CAD development or rare materials are involved. Once your order is placed, we’ll confirm an estimated dispatch date and keep you updated along the way.

Yes, we offer insured express shipping Australia-wide.

Yes, we ship with FedEx internationally a secure, tracked, and insured courier service.

All shipments are fully insured until signed for by the recipient.

In-stock items: 1- 2 day to process the payment, then allow one business day for capital cities and environs and possibly two business days for more regional locations

Custom orders: 3–6 weeks depending on the complexity
International orders may vary based on location. We can confirm these details with you once we know the details of your order and location.

Expedited shipping is available on select items; same-day shipping is offered only for in-stock items and within certain locations. Orders must be received before 12.00pm AEST. These requests will need to be confirmed by Xemplare.

Address changes are possible only if the order has not yet shipped. Please notify us as soon as possible.

Yes, once your order ships, you will receive a tracking number to monitor its progress.

We accept returns on ex-stock, unworn, non-custom items within 14 days of delivery. Custom or engraved pieces are non-refundable. Loose diamonds are subject to a 5% restocking fee.

For more detailed information please visit our Shipping & Returns Page

Contact us immediately with photos and we will arrange a replacement or repair.

Please return the goods to:

XEMPLARE
Suite 505, Shop 135
St Ives Shopping Village
166 Mona Vale Road
St Ives, NSW, 2075
AUSTRALIA

If you need any assistance, contact our customer service team at info@xemplare.com who will guide you through the process.

Note: You are liable for the insurance on the return shipment until it has been received by Xemplare. If you are unable to insure the parcel we can do it for you at a cost of AU$25 Australia wide or AU$100 for any International return. This will then be deducted from the refund.

Xemplare jewellery is available through selected luxury retail partners. For custom enquiries or assistance locating a stockist, please contact us directly at info@xemplare.com, we’re here to help you discover the perfect piece.
You can also find your nearest Xemplare partner using the Store Locator.

Our headquarters are located in Sydney, Australia.

Jewellery is designed to be worn and treasured — but it also needs care. We recommend:

• Storing pieces separately in soft pouches or lined compartments
• Avoiding harsh chemicals and abrasive cleaners
• Removing jewellery during physical activity, swimming, or household chores
• Regular checks for loose stones or wear on claws and settings

If anything doesn’t feel right, bring your piece to an authorised Xemplare retailerfor assessment.

For a more detailed report, please visit our Knowledge Hub > Caring for your Jewellery

Yes — but with care. Use a soft, lint-free cloth and warm soapy water (no harsh chemicals). Avoid ultrasonic cleaners for delicate pieces or those with gemstones. For a thorough clean and check, we recommend an annual service with a professional jeweller.

Yes, we offer cleaning and annual inspections for all our pieces. Please use the below link to find our nearest store partner.

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Afterpay, and bank transfers.

 Yes, we offer interest-free instalments with Afterpay.

Absolutely. Our website is built on Shopify and uses the most advanced encryption and authentication processes provided by Stripe. 

Our official invoice provides all the technical details required to fulfil this requirement.  We can also, on request provide a valuation certificate.

Yes, all pieces come with a warranty covering manufacturing defects.

For more detail, check our warranty policy.

 You can reach us via:

 Email: Info info@xemplare.com

Contact form

OR contact our nearest Xemplare partner

Monday to Friday:9am – 5pm AEST (Australian Eastern Standard Time)

Closed Saturdays, Sundays & public holidays

Or please contact our nearest partner.

Yes, for your convenience, we offer phone orders with assistance from our customer service team. Contact our local partner for their phone number.

Yes, please contact our nearest Xemplare partner.

At Xemplare we do not discount our product, we do however run special offers which change on a monthly basis.

Yes, we do offer this service. Please contact usand we will arrange the specific voucher to suit your requirements.

Subscribe to our newsletter and follow us on social media for the latest news and offers.

Modifications or cancellations are possible within 24 hours of having placed the order.  Check our Shipping & Returns policy.

Custom and personalized pieces are final sale and cannot be returned or exchanged.

International customers may be subject to import taxes or customs duties depending on their country’s regulations. These charges are the customer’s responsibility.

Yes, we provide repair, resizing, and maintenance services to keep your jewellery in perfect condition. Contact our nearest Xemplare partner

Repair times vary by complexity but typically range from 2 to 6 weeks. Once we receive the job we will be able to confirm the delivery timeframe more accurately, also discuss the requirements and costs before proceeding.

We offer upgrade programs for select items. Please contact us to discuss options.

Yes, we offer recycling and trade-in options to promote responsible consumption and help customers refresh their collections.

Please contact usto discuss the options.

Please contact our customer service teamimmediately. We will work quickly to resolve any issues.

Yes, you can visit one of our Xemplare partners, please ensure you confirm with our partner first that the piece is available prior to making the visit or you are welcome to request a virtual viewing appointment.

In the top right-hand corner of the landing page, you will find the login or just use the signup here.