Privacy Policy
Last updated: 04/05/2026
1. Introduction
Xemplare is a brand of Zealcraft Pty Limited (ABN 31 003 994 830) (Zealcraft, us, we, our), of Level 9, 1 York Street, Sydney, NSW, 2000, Australia which operates a high-end jewellery business in Australia and provides products and services both in-store and online via the Xemplare Website and links from our accredited retailers to our Xemplare Website located at Xemplare | Exquisite Fine Jewellery Crafted Without Compromise
Zealcraft is committed to protecting your privacy and handling your personal information with care, transparency and respect.
This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) (Privacy Act). Where applicable, we also comply with international privacy standards, including the United Kingdom General Data Protection Regulation and General Data Protection Regulation (EU) 2016/679 (GDPR) for our overseas customers. If you are an overseas customer by using the Website, our services, and buying our products you acknowledge and agree that your information will be transferred to Australia and other countries which may not provide the same standard of protection as the GDPR.
By submitting personal information by visiting our Website, making a purchase, or interacting with us in-store or online, you agree to our Website Terms and Conditions Terms & Conditions - Xemplareor our other terms as applicable to the products or services you acquire or use and that you have read and understood this Privacy Policy. By using the Website or services , you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use the Website or services.
2. What Personal Information We Collect
When used in this Privacy Policy, the term “personal information” has the meaning given to it in the Privacy Act. In general terms, it is any information that can be used to personally identify you.
Personal information we collect depends on how you interact with us and this may include, but is not limited to the following:
Identification & Contact Information
• Full name
• Postal and residential address
• Email address
• Telephone number
• Date of birth (where required for verification or compliance purposes)
• Photo identification (only where legally required)
Transaction & Financial Information
• Purchase history
• All purchases that are made through the Website are processed securely and externally by Shopify’s payment providers such as PayPal and Stripe. When you submit an order to us, you will be automatically redirected to PayPal or other payment portals in order to complete the required payment. The payment page that is provided by Shopify is not part of this Website. We recommend that you refer to Shopify or their payment provider’s privacy statement if you would like more information about how they collect and handle your personal information. Unless you expressly consent otherwise, We do not see or have access to any personal information that you may provide to Shopify or their payment providers other than information that is required in order to process your order and deliver your purchased items to you.
Customer Preferences
• Preferred retailer
• Jewellery preferences and sizing
• Anniversary or special occasion details (where voluntarily provided)
• Marketing and communication preferences
Technical & Website Data
• IP address
• Browser type and device information
• Website usage and analytics data
• Cookies and similar tracking technologies
We collect some data that is not personal information, because it is not linked to you or any other identifiable person.
Security Information
3. How We Collect Personal Information
We only collect personal data that is necessary for us to conduct our business and to allow customers and accredited retailers to use our Website, which includes (without limitation) when you:
• Make a purchase or enquiry in-store or online
• Create an account by selecting the profile icon on the website or subscribe to our newsletter
• Contact us by phone, email, social media or contact forms
• Attend one of our events or private viewings
• Browse our website (via cookies and analytics tools)
• Click on a link from one of our preferred retailer websites
• Interact with us through third-party service providers
We may also receive personal information from trusted third parties where permitted by law.
4. How We Use Your Personal Information
We use your personal information to:
• Process and fulfil orders, payments and deliveries
• Verify identity and comply with legal obligations
• Provide customer support and after-sales service
• Communicate with you regarding orders, services or enquiries
• Send newsletters, invitations and marketing communications (where you have consented)
• Improve our website, services and customer experience
• Maintain security within our premises
• If you have nominated a retail partner, they will be copied on the order and delivery details.
We will provide specific information as required by applicable laws about how we use your personal data based upon the particular services we provide you. Under local laws in some countries, we must be able to describe the legal basis on which we rely to process your personal data. In most cases we will process your personal data for our legitimate business interests, when it is necessary for the purposes of a contract, or when it is necessary for us to meet our legal obligations. When we process your data for our legitimate business interests, we put in place safeguards to make sure your privacy is protected and to ensure that your interests and fundamental rights and freedoms are not overridden.
5. Direct Marketing
With your consent, Zealcraft may send you information about our products, services, events or offers that may be of interest to you.
You may opt out of marketing communications at any time by:
6. Disclosure of Personal Information
We may disclose your personal information to:
• Payment processors and financial institutions
• IT, website hosting and data storage providers
• Marketing and communications service providers
• Preferred retail partners nominated by you
• Professional advisers such as lawyers and accountants
• Regulatory or government authorities where required by law
We only disclose information that is necessary, and all third parties are required to protect your information appropriately.
7. Overseas Disclosure
Some of our service providers may be located outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure it is protected in accordance with Australian privacy laws and, where applicable, GDPR requirements.
8. Cookies and Analytics
Our website uses cookies to help personalise your online experience. A cookie is a small text file or that is stored in your computer’s memory and hard drive or your mobile device. Cookies are used to enable us to enhance functionality, analyse traffic and improve user experience. Cookies are used to allow the Websites to function or may provide information to third parties. This information might be about you, your preferences or your device. This information does not directly identify you but can give you a more personalised experience. There are two types of cookies that may be used at the Websites: a persistent cookie and a session cookie. A persistent cookie is entered by your web browser into the "Cookies" folder on your computer and remains in that folder after you close your browser and may be used by your browser on subsequent visits to the Website. A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer.
You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Essential cookies enable us to provide the services you request and help us keep the Website and its features safe and secure disabling these cookies may affect the functionality of the Website. You cannot opt out of essential cookies If you choose to decline cookies, you may not be able to fully experience the interactive features of the Website.
Third party cookies
In some cases, third parties may place cookies through the Websites. For example:
• Google Analytics, one of the most widespread and trusted website analytics solutions, may use cookies de-identified data about how long users spend on this site and the pages that they visit;
• Google AdSense, one of the most widespread and trusted website advertising solutions, may use cookies to serve more relevant advertisements across the web and limit the number of times that a particular advertisement is shown to you; and
• third party social media applications (e.g., Facebook, Twitter, LinkedIn, Pinterest, YouTube, Instagram, etc) may use cookies in order to facilitate various social media buttons and/or plugins in the Websites.
9. Storage and Security of Information
We take customer confidentiality and security seriously and take all reasonable precautions to protect the security of your personal information from unauthorised use or alteration. We employ appropriate technical, administrative and physical procedures to protect your personal data from misuse, interference and loss, unauthorised disclosure or alteration.
As access to the Website is through the internet and the internet is inherently insecure, We cannot provide any guarantees regarding the security of transmission of personal information when you communicate to us online.
10. Access and Correction
Subject to the applicable law, you may ask to access, update, correct, port, rectify and where reasonably practicable, delete your personal information or withdraw your consent to our use of your personal information by contacting us using the details below.
• Use the contact form at the bottom of the landing page
• Email us directly info@xemplare.com.au
Requests will be handled within a reasonable timeframe and in accordance with applicable privacy laws. We will need to obtain proof of your identify before implementing your request and may refuse to provide you with certain information where permitted or required by law, including circumstances where giving you access would:
• be unlawful (e.g., where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);
• have an unreasonable impact on another person’s privacy; or
• prejudice an investigation of unlawful activity.
If we refuse to give you access, we will provide you with reasons for our refusal
Even after you have chosen to withdraw your consent, We may be able to continue to keep and process your personal information to the extent required or otherwise permitted by law, in particular:
• to pursue our legitimate interests in a way that might reasonably be expected as part of running our business, and which does not materially impact on your rights, freedoms or interests; and
• in exercising and defending our legal rights and meeting our legal and regulatory obligations.
If you are in the UK or EU, you have a right to lodge a complaint with your local authority responsible for privacy protection and you may also have this right in other countries
11. Complaints
If you have a concern regarding how Zealcraft handles your personal information, please contact us first so we can attempt to resolve it.
If you are not satisfied with our response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
12. Contact Us
Privacy Officer
Zealcraft
Email: info@xemplare.com
13. Changes to This Privacy Policy
Zealcraft may update this Privacy Policy from time to time to reflect changes in law or business practices. The most current version will always be available on our website.
