Xemplare Jewellery Care Guide
Keep your treasured pieces beautiful for generations to come.
At Xemplare, every piece of jewellery is crafted with care. With just a few mindful habits, your jewellery can maintain its sparkle, structure, and sentimental value for years to come. This guide shares everything you need to know — from cleaning and storage to when to call in a professional.
General Guidelines – The Basics
Jewellery is precious in more ways than one. A little everyday care goes a long way.
The Golden Rule
If you’re unsure, don’t DIY.
Avoid home fixes when you’re uncertain. Instead, bring your piece to a trusted Xemplare retail partner. Our experts can offer tailored advice — or give your jewellery a safe, professional clean.
Wear It with Care
Diamonds may be tough, but they’re not indestructible. Coloured gemstones and metals are even more delicate.
Avoid hard knocks, drops, or pressure to keep your pieces damage-free.
👉 Want to learn more? Check out our [Gemstone Buyers Guide].
Annual Inspections – A Smart Habit
Even the most beautifully crafted jewellery can experience wear over time. An annual inspection is the easiest way to catch small issues before they turn into big repairs.
A typical inspection includes:
• Checking that gemstones are secure
• Inspecting claws, prongs, and clasps for integrity
• Identifying early signs of damage
Pro Tip: Some insurance policies require annual checks — confirm your details to stay covered.
Bonus: Your jewellery will also receive a professional clean to restore its shine.
Care Instructions by Material
Gold, Diamonds & Coloured Gemstones
To safely clean at home:
• Use warm water with a few drops of mild soap (like dishwashing liquid)
• Gently brush with a soft toothbrush
• Rinse thoroughly and dry with a soft tissue or paper towel
✨ Professional polishing is recommended for restoring metal brilliance.
White Gold
White gold’s mirror-like finish comes from rhodium plating. Over time, this finish can fade — but it’s easy to restore with a quick visit to your jeweller.
Pearls – Nature’s Delicate Gems
Pearls are highly sensitive to chemicals like perfume, hairspray, and moisturisers.
• Strung pearls: Should be professionally cleaned and occasionally restrung to prevent thread contamination.
• Glued pearls (in rings, earrings, pendants): Use only cool, soapy water — warm water may weaken the glue.
Opals – Soft and Porous
Opals absorb moisture and oils easily.
• Clean gently with a damp cloth only — no soaking
• For deep cleans, visit your Xemplare jeweller
Enamel Jewellery - (Vitreous/Glass)
• Keep enamel jewellery away from water and chemicals
• Handle gently to avoid chipping or surface damage
• Store separately to prevent scratching
Storage Tips – Keep Jewellery Safe Between Wears
Proper storage can prevent damage before it starts:
• Store pieces individually in soft pouches or lined compartments
• Always fasten delicate chains to avoid tangling
• Keep your jewellery in a cool, dry place — humidity can cause tarnishing or other damage
• Add silica gel packs to your storage container to reduce moisture and maintain a dry environment
Emergency Care – When Something’s Not Right
If something feels off, stop wearing your jewellery immediately and bring it to a Xemplare retail partner for a closer look.
Warning signs include:
• A loose diamond or gemstone
• Sharp edges or broken claws
• A broken clasp or chain
• Bent prongs or visible damage
• Anything else that seems unusual
Early action can prevent bigger issues and protect your jewellery from further harm.
What NOT to Do – Protect Your Investment
Avoid these common mistakes to keep your jewellery safe:
🚫 Never use harsh chemicals like bleach, thinners, or methylated spirits
🚫 Don’t put jewellery in the dishwasher
🚫 Avoid abrasive materials (like toothpaste)
🚫 Remove jewellery before:
• Gardening
• Exercising
• Washing dishes
• Swimming
• Horse riding
🚫 Skip home ultrasonic cleaners — they can damage delicate gemstones and unset stones
Need Help? We’re Here for You.
Whether you need a repair, a clean, or just some expert advice, your nearest Xemplare retail partner is here to help. Bring in your treasured pieces anytime — we’ll help keep them shining as brilliantly as the memories they represent.
Helpful Links
Jewellers Association of Australia Guide to Caring for Jewellery
